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Recognition Troubleshooting

VoiceSignal does not work. It does not recognize any of the names. Sometimes it only recognizes 50% of what I am saying. What is wrong?

A. If you are a new user first make sure to follow these general guidelines:

1. Do not talk over the beep: the software does not begin listening to your voice until after the beep is finished and the listening indicator on the screen begins flashing.
2. When the application prompts you "Say a command" wait for the beep before you speak. But do not forget to say the keyword "Call" Example: you need to say "Call John Smith."
3. Make sure you follow the rules of contact names. If the contact has "Last Name, First Name" make sure you say "Call 'First name', 'Last name' ".
4. The system is expecting natural, but clear speech. Speaking very loudly, slowly or robotically will generally not improve accuracy, and in fact, will likely degrade accuracy. Speak commands and names as though you were speaking to a person on a cell phone.
5. Do not yell. In noisy environments you will have to increase your speaking volume, just as you would if you were speaking to another person, however very loud speech, or yelling, can degrade accuracy.
6. You will experience the best results when the names in your contact lists are long and unique. A list of short, rhyming names (john, Don, Ron) can result in confusions. For contact entries like this, try adding a last name to make it more unique sounding.
7. Avoid entering contact names with abbreviated spellings or acronyms. VoiceSignal may not create the expected pronunciations for these types of entries.

B. If you are using a commercial database program such as GoodLink, KeySuite, KeyContacts or Goldmine for your contact list there will be no recognition. VoiceSignal works only with the Blackberry built-in database for contacts.

C. If you have the name in Outlook appear as Last Name, First Name (Company). Check the Outlook "File As" field.

VoiceSignal recognizes names in your contact list as they appear in your handset, First Name followed by Last Name. For example, if you have a contact that is displayed as Smith, John, VoiceSignal will recognize John Smith.

If the Outlook contacts are filed as Last Name, First Name (Company) or Company (Last, First), then Voice Signal will recognize the company as part of the name entry.

For example, if you have a contact that is displayed as "XYZ Corporation (Smith, John)", Voice Signal will recognize the contact as "John XYZ Corporation Smith". To dial-out, you will have to say "call John XYZ Corporation Smith". Also, special characters such as parenthesis will make it difficult for recognition to take place and will use up the resources particularly if you have a large number of contacts stored in that format.

D. If none of the above helped you then you might have a corrupted contact list.

1. If you are not used to Microsoft file manipulation such as import/export please read Microsoft user support.
2. Save your PC Outlook contacts (export them to a file).
3. Empty (delete) the phonebook by "syncing" the handset with an empty contact folder.
4. Re-Import the contacts you just exported to a file.
5. "Sync" these contacts with the handset.
6. The VoiceSignal application will recognize the names after that refreshing.